Refund policy

Last updated: October 21, 2026

We want you to enjoy your Snapsy purchase. Our voluntary 30-day money-back guarantee lets you request a satisfaction refund within 30 days of confirmed delivery.

No return required

Eligible requests do not require an unopened item, a physical return, or a restocking fee. Do not mail products to our business address. We do not require or accept returns through our standard refund process.

Requesting a refund

Email [SUPPORT EMAIL] with your order number, purchase email, and a short explanation. For damaged, defective, or incorrect items, include photos if available. Never send payment-card numbers, security codes, or passwords. We verify the order and timing, request missing information if needed, and explain the outcome.

Refund amounts and timing

Approved satisfaction refunds cover the eligible product amount actually paid after discounts. Applicable taxes are refunded as required. We do not deduct hypothetical shipping or handling costs from orders sent with free standard shipping. Optional express charges are reviewed separately, subject to applicable legal rights.

Refunds normally go to the original payment method. Your bank or payment provider may take additional time to post the credit after issuance. If a refund is missing, contact your provider, then send us your order number and refund confirmation details so we can investigate. Legally required refunds follow the applicable timeframe.

Damaged, incorrect, or missing orders

Contact us promptly if your item is faulty, damaged, incorrect, or never arrives. We will investigate and provide an appropriate refund, replacement, or other remedy. A delivered scan does not automatically disqualify a missing-package claim. The voluntary 30-day period does not restrict mandatory remedies for defective goods or non-delivery.

Cancellations

Contact us as soon as possible to request cancellation. We will try to stop fulfillment, but changes may not be possible once processing or dispatch is underway. If we cancel without supplying an order, we refund the amounts collected for the canceled order. Our Shipping Policy explains dispatch delays and available cancellation options.

Your consumer rights

Requests outside 30 days are outside the voluntary satisfaction guarantee. Any applicable statutory cancellation, warranty, refund, and payment-dispute rights remain in place. Contacting us never requires you to waive those rights.

Contact Snapsy

Operated by: [LEGAL BUSINESS NAME]
Email: [SUPPORT EMAIL]
Business address: [BUSINESS ADDRESS]

Please contact us before mailing any products. The business address is not a returns address.